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KCoe Editorial

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Five Tips for Ag Bankers

By KCoe Editorial | July 18, 2017
Reading Time: 3 minutes Originally appeared in The Show-Me Banker magazine, May 2017 Tough times can stress even the strongest banker-farmer relationships. The best outcomes grow out of time-tested and trusting connections. Sometimes that means asking difficult questions and going beyond the “traditional” banker role to help farmers perform better. Here are five tips …

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Make Handling Bank Complaints Part of Good Customer Service

By KCoe Editorial | March 8, 2017
Reading Time: 2 minutes Have you carefully examined your process for handling bank complaints lately? If not, you could be missing out on an opportunity to create happier customers and increase retention. Every regulatory agency makes it easy for consumers to file bank complaints. In fact, since it began collecting complaints, the Consumer Financial Protection …

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